Edgewater insurance services focuses on meeting the diverse needs of our clients by providing strategic solutions to wide-ranging organizational challenges. We help insurance organizations overcome system constraints and exceed the demands of their agents and clients through our insurance industry business advisory, data management and technology expertise.
Specific insurance services offerings include:
- Policy Administration Systems –Selection, implementation, integration
- Legacy System Modernization and Integration
- Enterprise Data Management and Reporting
- ISO Rating and wcPrism
- Large Scale Custom Development
Problems and Their Symptoms
+ Ineffective web presence inhibits ability to engage deeply with consumers and producers.
+ Inflexible legacy systems hinder creating or modifying products in response to market and regulatory pressures.
+ Customer service suffers because of a multitude of internal applications.
+ Reliable decision making is stymied due to poor quality data, data timeliness and visibility.
+ Operating efficiency and customer service hindered by manual or paper based processes.
+ Product value proposition weakened by bland, inconsistent or inaccurate documents.
+ Revenue threatened by competition from national direct writers.
The major question is “Where to start?” Too often we are all too keen to embark on insurance data projects without the correct planning and thought process.
Embarking on a “Legacy Sunset” project is not only a major undertaking it comes with considerable risk and not necessarily the benefit once thought.
There are a number of key questions that need to be answered before starting down this road. Unfortunately, we have found that they rarely are.
Documented current systems and procedures to improve websites and optimize customer service with three distinct portals.